What is the minimum order quantity (MOQ)?
Why do you need my telephone number?
Your pricelist is in USD. I need prices in EUR. Can I pay in EUR?
How can I pay for the goods?
Do I have to pay tax on my order?
Can I get a discount from the web shop prices? Can I get a "dealer discount"?
I need special pricing for a large project. What can you do for me?
Do you ship the goods directly, and to what countries?
What do I need to know about battery shipping?
Since when is the goods in order booked for me from your stock?
How can I make pre-order for goods, that is not on stock yet?
What is the warranty on the goods?
What technical support we offer?
What is the protection against rate exchange and how it works?
I did not get all goods as I ordered, what can I do?
What should I do if I receive a damaged package?
How can I file a claim for faulty goods?
Important information: Battery Technology Warning - Waste Handling - Recycling
Important notes for our customers
Ordering from the ev-power.eu is simple and easy!
The on-line shop will process your request from this web-site and offer order confirmation. The order confirmation will include the Acknowledgement of the Order showing the total costs to pay including the transport and EU VAT (if necessary).
When you have finished your order, you need to arrange for payment. We ship your order only after we receive the payment in full.
If you have any questions, please contact us.
Note the pricing: The prices on the web are frequently updated according to the exchange rate, market pricing and the promotion pricing. The pricing is valid "as it is" and the "here and now" quote applies. The prices are valid only for the current order. The prices may be different in later time (even on the same day) and for the next order(s).
There is no minimum order quantity or amount. We welcome orders from any customers and reward the larger orders with discount.
Our shipping partner (TNT) needs your contact phone number to arrange for the delivery of your order. Please provide the phone number when submitting your order request. Thank you!
Yes, you can. You can change the USD/EUR/CZK currency on the web page in the top right corner. It is up to you to decide in which currency you wish to pay. (Note: we accept cash payments only in CZK or EUR.)
- Bank transfer - Direct payment from your bank account to our bank account. This is the favoured payment method. In the European Union, please ask at your bank about SEPA payments.
- Credit Card or Debit Card - Please note that there is a service fee of 2% when paying for orders by Credit/Debit Card.
- PayPal - If you choose to pay by PayPal, the money request will be sent to your email address. Please note that there is a service fee of 4% charged for this method of payment.
- Cash - If you plan to come personally to our European warehouse in Prague, Czech Republic, you can pay in cash. We accept EUR up to €10,000 and CZK up to 50,000 Kč. If there is a need to pay more, you can deposit the cash at our bank in Prague, Czech Republic. Rules.
See more details at Information about payments and taxes.
If you are in the European Union and you do not have a valid VAT ID, then we need to add 21% VAT to your order. If you are in the European Union and you have a valid VAT ID, you do not need to pay the 21% VAT tax.
Check your EU VAT ID at the VIES VAT number validation web page.
If you are outside the EU, you will probably have to pay some import tax or customs duties to the government in your country. Please get information about your legal import procedures in your country prior to making the order. If you need to process the export documents, please contact us for further help.
How to apply for TAX-REFUND.
See more details at Information about payments and taxes.
You can see the pricing on-line. There are several pricing levels (please see details of any product). The discount is based on that you are consumer or company, dealer.
We support our partners. Our partner’s profit is not based only on reselling the products. It is based on the added value they provide to local customers: sales services in the local language, battery pack assemblies and installations, technical expertise, customer support, and many more areas.
We will be glad to support your projects. Please contact us with a proposal of cooperation and project details. We will offer you individual terms.
Please note that we are not able to provide special pricing for every small project. Your project should be priced above USD5000 for us to be able to discuss special terms to support your project.
Yes, ev-power.eu ship anywhere in the world. The shipping costs are based on the total weight of the order. You can see the shipping costs on-line when submitting your order-request.
Overview of all shipping methods available.
If your order includes hazardous goods (typically batteries), there is a special shipping mode with ADR surecharge. Confirm availability of ADR shipping to your country.
Important: Check additional details about transport of dangerous cargo (ADR) .
If you wish to use your own shipping agent (UPS,DHL,DPD) or cargo company, it is also possible. You can enter the details about your shipping agent into the additional notes for your order.
We reserve goods for you since you confirm your order on eshop. Reservation will be automatically cancelled if you don’t arrange invoice payment in 7 days. The goods is not booked when you have it in your shopping cart.
If you want to order some product, that is not on stock, you can create order on our eshop and choose payment in advance. When goods is delivered to our stock, we send it to customers with payment in avdaced preferentially no matter if they make order sooner or later then other ones. You can settle with sales manager, that you pay just 50% in advance if your order is over 5000 USD/EUR.
We provide a guarantee for manufacturing faults/defects of 12 months for most goods from the date of delivery. If you want extend this warranty period, we offer this option in shopping cart while ordering process.
If you wish extend this warranty period, we offer this option in shopping cart while ordering process.
Our team of specialist is able to help you with wide variety of questions and requests. We offer:
Free basic support:
Technical support of GWL (Knowledgebase). Questions and answers for the most frequent requests.
Blog by GWL technicians. Detailed test results, connection diagrams, examples of installation and excessive amount of information for all products.
Advanced paid service for complex solutions:
Individual support is meant for difficult and complex requests
Complete structure of technical support GWL please check details.
Our pricing is updated daily based on USD and EUR currency exchange rates. For long term projects and business deals the USD is preferred currency, which secure the prices for long period of time. Bookings and Quotes in EUR or CZK currency may be subject to change overtime, GWL will update final price of products if the price difference is over 2%. GWL is providing the 2% as form of protection against ever changing exchange rates.
For example: You order goods, that is not on stock yet, for 1000 EUR and pay in advance. When the goods is delivered to our warehouse, the price is different from your proforma invoice by 2%. GWL is not going to reflect on this a your don’t have to pay off more.
If you did not receive some part of the shipment or the shipment was damaged, please contact the shipping agent to file a complaint.
Please see this document to check the information about the TNT shipment.
If you need any other help, please contact us.
Carefully check the shipment before confirming the delivery from the shipping company. If the package is damaged even in part, file a complaint with the driver or the delivering agent. If you accept the shipment without a complaint, it is very hard to request additional claims after delivery.
Follow the guidelines in the Shipment Delivery Damage Report
Where to get information about shipment by TNT
Additional suggestions: Always take photos of the damaged package before unpacking to record the outside damage. Make sure to proceed with the claim directly with the shipping agent representative who handles the goods delivery in your local country. Also, check the contents of any damaged/broken boxes before confirming the delivery!
Before you will file a claim on cells or batteries please check here if the conditions have been respected for their use and storage.
In the event of failure of goods purchased from our company, please fill in the RMA form:
For complaints related to cell or battery failure or problems, please fill in the complete battery Cell Complaint Report form (one report for each cell or battery)
You need to send us these forms to request any warranty technical support.
It usually takes about 10 working days to process the RMA. In most cases we try to finish the RMA within 30 days. However, especially with battery complaints, we may need some more days to perform the charge/discharge tests. In such cases the RMA may take several more weeks. In any case, we will keep you informed about the progress of the RMA.
Please, contact the Technical Department in any case of need for technical support, questions and/or problems.
The cells and batteries can store considerable amounts of energy and the release of such energy can cause some hazardous situations. The usage of batteries also requires compliance with the rules for their use and storage. Please read important information about using batteries here.
Batteries and cells contain chemical substances with possible negative effects on the environment and human health. Do not throw batteries into the household waste, but hand in used items to places of return and separate collections.
GWL provides a place of return and a separate collection at the following address:
EVPower a.s., Prumyslova 11, Prague 10, Czech Republic
You can bring the cells, batteries, solar panels and other GWL products personaly or you can arrange your own trasportation. The place of return and separate collection will take the devices for free.
For Czech customers only, Informace o zpětném odběru baterií a akumulátorů
IMPORTANT NOTE: The GWL a.s. is offering the products to business customers only.
The customers need to have sufficient professional knowledge of the products. If you make purchase at www.ev-power.eu or by other means (email, fax, etc) you confirm you are a business customer. Since all products are industrial components (not consumer goods), they may possibly cause a harm and pose a risk to consumers, we do not sell any products to consumers.
The Directive 1999/44/EC is not applicable for purchases from GWL/Power (EVPower a.s.) to business customers.
IMPORTANT NOTE FOR CZECH/SLOVAK CUSTOMERS:
Due to legal requirements, all orders from Czech and Slovak customers will be processed according to the local requirements.
Local fees will be added (authorship fee, recycling fee and transport package fee).