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Blog
Consumer rights: Warranty VERSUS Accident
11.Nov 2014
| BlogGWL is fully observing the customer rights for all of the products delivered to customers. We will be happy to provide assistance when solving complains about the product quality and manufacturing faults.
For all of our customers GWL follows the concept of legal guarantee as given by the European and local regulations. The legal guarantee relates to the legal protection of the purchaser in respect of defects in the goods acquired
However as respects the battery cells and other products, we need to make distinction between the manufacturing defect and between the user failure.
Take an example with your car: the manufacturer gives a certain warranty for the car. However if you have an accident and damage the car, this situation is not considered to be a warranty. Also in most cases your warranty is terminated after the accident of the car.
Similar situation applies to battery products and cells: in case of user failure - e.g. over charge, deep discharge, swollen cells, loss of voltage on the terminals - all of these situations are considered as accidents. It is not possible to apply the manufacturing warranty for such situations.
Even though the legal rights exist for customers, they cannot be applied in such situations. In case of battery damage we will be happy to provide the assistance by means of providing replacement goods at reduced pricing.
